Support

RIT Technical Support is here to help you.

RIT customers that have an active Product Maintenance Program (PMP) subscription will receive unlimited phone, email, and remote support from RIT Technical Support. Our experts are here to remotely diagnose and fix any problems, as well as assist with downloading and/or installing new products and software versions, at any point during the process.

For the fastest technical support service, be sure to send your labeled images (including your name and abbreviated description in the file name) to us via ShareFile. Please click here to upload your images.

   Email: techsupport@radimage.com

   Call: +1(719)590-1077, Opt. 1

Helpful Links

• My Account: Manage your user profile, credentials, email address, and more.
• Software Updates: Learn how to update the latest version of the RIT Family of Products software or download Demo Images.
• Software Update Request Form: Fill out the form to request a software update to Version 7.0.
• Request an Personalized Demonstration: Schedule a one-on-one demonstration with a RIT product expert.
• Virtual Classroom Training On-Demand: Learn how to use RIT software using our convenient virtual training videos.
• Webinars On-Demand: View RIT webinars at your convenience on specific RIT products and features.
• Technical Documentation: View and download software manuals and product labels.
• Support Q&A: Find answers to common technical questions.
• RIT Tips: Get the most of your RIT software with helpful and easy-to-follow tips.